Return & Refund Policy

This Return & Refund Policy applies to purchases made through drivepaxo.com.

Drivepaxo is owned and operated by Dongguan Zhaoxinghui Trading Co., Ltd.

Purchases and Delivery

To purchase a product from Drivepaxo, select your preferred car accessory, add it to your cart, and complete checkout with accurate contact, shipping, and payment information.

Orders will be delivered to the shipping address provided during checkout. Once tracking information becomes available, a shipping confirmation email will be sent to the email address associated with your order.

Please review our Shipping Policy for information regarding order processing times, delivery estimates, and shipping conditions.

Return Window

Eligible products may be returned within 30 calendar days after delivery.

To request a return, please contact us at service@drivepaxo.com within 30 calendar days of receiving your order and before sending any product back.

Return Eligibility

To qualify for a return, the item must be:

Unused, uninstalled, and in original condition
Returned with original packaging and included accessories
Properly packaged to prevent damage during return shipping
Accompanied by proof of purchase

For vehicle accessories, please ensure the product has not been permanently installed, modified, or damaged during use before requesting a return.

Non-Returnable Items

The following items are generally not eligible for return:

Products that have been installed, modified, or used improperly
Customized or personalized products
Gift cards
Clearance or final-sale items clearly marked as non-returnable before purchase
Products damaged due to misuse, improper installation, or incorrect handling
Items returned incomplete or without original packaging
Products specifically identified as non-returnable before purchase

These restrictions do not apply where a return or remedy is required under applicable consumer protection laws.

How to Request a Return

Before returning any product, please contact us at service@drivepaxo.com and provide:

Your order number
The product you wish to return
The reason for the return
Relevant photos or videos if applicable

Our customer support team will review your request and provide the correct return instructions.

Returns sent without prior approval or sent to an unauthorized address may not be accepted or processed.

Return Address

Please do not send returns to our registered business address unless specifically instructed by our customer support team.

Once your return request has been approved, we will provide the appropriate return address and detailed return instructions.

Return Shipping Costs

Preference-Based Returns

For returns caused by a change of mind, incorrect product selection, or other reasons unrelated to product quality or our error, the customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, incorrect, or significantly different from the product description, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the problem
Photos of the original packaging and shipping label

Please keep the product and packaging until our review is complete.

If your claim is approved, we will provide an appropriate solution, including a replacement, refund, or return arrangement at no additional cost.

Return Packaging and Shipment

Approved returns must be securely packaged to prevent damage during transportation.

Whenever possible, please use a trackable shipping method and keep your shipping receipt until the return process has been completed.

Drivepaxo is not responsible for returns sent to incorrect or unauthorized addresses.

Refund Method and Timing

After an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to process and display the refund.

Refunds may be adjusted or declined if returned products do not meet the stated return requirements, subject to applicable consumer laws.

Exchanges

If you would like to exchange an item, please contact us before returning the product.

Depending on product availability, we may provide a replacement or request that you return the original item and place a new order.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, or shipment preparation.

If an order cancellation is successfully completed after payment has been collected, the refund will be issued to the original payment method.

Business Information

Brand Name: Drivepaxo

Company Name: Dongguan Zhaoxinghui Trading Co., Ltd.

Registered Address: No. 5, Lane 1, Guantian Road, Wanjiang Subdistrict, Dongguan City, Guangdong Province, China

Email: service@drivepaxo.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

For assistance with purchases, delivery, returns, refunds, exchanges, cancellations, damaged products, or incorrect items, please contact Drivepaxo customer support: